Shipping Policy
This policy sets out how BlackcoreX (Pty) Ltd dispatches and delivers orders placed at blackcorex.co.za. It applies to tactical gear and accessories. Restricted items are not shipped by us at all, and are covered in clause 05.
01Where we deliver
We deliver to street addresses within South Africa. We do not deliver to post boxes. Deliveries outside South Africa, including the wider SADC region, are quoted individually and are not available through standard checkout.
02Dispatch times
| Stage | Timeframe |
|---|---|
| Order confirmed | Immediately on successful payment |
| Picked and packed | 1 to 2 business days |
| Main centres | 2 to 4 business days after dispatch |
| Regional and outlying areas | 3 to 7 business days after dispatch |
Timeframes are estimates in business days and exclude weekends and public holidays. Orders placed after 12:00 are picked the following business day. Stock held with a supplier may add to the picking stage. If an order will be materially delayed, we contact you.
03Shipping fees
Shipping is calculated at checkout based on the delivery address, the weight and the dimensions of the order. Prices shown in the shop include applicable taxes. Shipping is quoted separately and is added before payment, so the amount you approve at the payment step is the amount charged.
04Tracking and delivery
- Orders ship by tracked courier. A tracking reference is issued on dispatch.
- Order status is visible at any time under Account.
- Someone must be present to receive and sign for the parcel.
- If delivery fails twice, the parcel returns to us and re-delivery is chargeable.
- Risk passes on delivery. Ownership passes once payment clears in full.
05Restricted items
Firearms, ammunition and other controlled goods are never shipped by BlackcoreX. They are transferred through a licensed dealer, in person, against valid competency and licence documentation. Nothing in this policy creates a right to delivery of a restricted item. See Sourcing & Returns for how those enquiries are handled.
06Damaged or missing parcels
Inspect your parcel on delivery. Report visible damage, a missing item or a short delivery to info@blackcorex.co.za within 48 hours of delivery, with the order reference and photographs where relevant. Claims for loss in transit are lodged with the courier and resolved with you directly.
07Address accuracy
Delivery addresses are used exactly as entered at checkout. We cannot redirect a parcel once it is with the courier. Costs arising from an incorrect address are for the customer's account.
08Contact
Questions about a delivery: info@blackcorex.co.za or +27 62 303 4787. Quote your order reference.